On the Job Training

SWC will help connect your current training methods to National Quality Training Framework standards. Training programs are designed to be competency based.

Tailored Courses

SWC tailors courses to the needs of your business, to maximise training and development of your staff.

Company Branded

All training workbooks are branded in your company's name and referred to your company's work practices and policy and procedures.

Course outline

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

Duration

18 months

Mode of Delivery

On-the-Job Training

Entry Requirements

There are no entry requirements for this qualification.

Course structure:

Core

  • BSBDIV501 Manage diversity in the workplace
  • SITHIND004 Work effectively in hospitality service
  • SITXCCS007 Enhance the customer service experience
  • SITXCOM005 Manage conflict
  • SITXFIN003 Manage finances within a budget
  • SITXHRM001 Coach others in job skills
  • SITXHRM003 Lead and manage people
  • SITXMGT001 Monitor work operations
  • SITXWHS003 Implement and monitor work health and safety practices
  • SITXFSA001 Use hygienic practices for food safety

Elective

  • SIRRFSA302 Monitor food safety program
  • SIRXPDK003 Advise on health and nutritional products and services
  • SITHCCC004 Package prepared foodstuffs*
  • BSBWOR404 Develop work priorities
  • SITHFAB016 Provide advice on food
  • SITHFAB004 Prepare and serve non-alcoholic beverages
  • SITHFAB007 Serve food and beverage
  • SITXINV004 Control stock
  • SITXWHS002 Identify hazards, assess and control safety risks
  • SITXFSA003 Transport and store food
  • SITXFSA002 Participate in safe food handling practices