On the Job Training

SWC will help connect your current training methods to National Quality Training Framework standards. Training programs are designed to be competency based.

Tailored Courses

SWC tailors courses to the needs of your business, to maximise training and development of your staff.

Company Branded

All training workbooks are branded in your company's name and referred to your company's work practices and policy and procedures.

Course outline

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

Duration

12 months

Mode of Delivery

On-the-Job Training

Entry Requirements

There are no entry requirements for this qualification.

Course structure:

Core

  • BSBWOR203 Work effectively with others
  • SITHIND201 Source and use information on the hospitality industry
  • SITHIND004 Work effectively in hospitality service
  • SITXCCS006 Provide service to customers
  • SITXCOM002 Show social and cultural sensitivity
  • SITXHRM001 Coach others in job skills
  • SITXWHS005 Participate in safe work practices
  • SITXFSA001 Use hygienic practices for food safety

Elective

  • SITHCCC003 Prepare and present sandwiches *
  • SITHCCC004 Package prepared foodstuffs *
  • SITXFSA002 Participate in safe food handling practices
  • SITXFSA003 Transport and store food
  • SITXFIN001 Process financial transactions
  • SITXINV001 Receive and store stock
  • SITHKOP001 Clean kitchen premises and equipment *