Student Information Booklet

NCVER Privacy Notice

Educational Standards

SWC will adopt policies and management practices which maintain high professional standards in the marketing and delivery of training and also safeguard the interests and welfare of trainees.

SWC will maintain a learning environment that is conducive to the success of trainees.

SWC will provide adequate facilities, and use appropriate methods and materials to deliver training.

SWC will operate within the Principles and Standards of the Australian Quality Training Framework.

SWC commit to recognising the training qualifications issued by other Registered Training Organisations.

SWC will provide a quality service and a focus on continuous improvement. SWC will gather feedback from trainees, staff and employers for the purpose of future improvement.

Management and Administration

SWC will ensure it has financial and management strategies which ensure sound financial and administrative practices. SWC has a Refund Policy which is fair and equitable. Trainee records are managed securely and confidentially and are available on request. SWC will maintain all adequate insurance policies.


SWC will market the training and its modules with integrity, accuracy and professionalism, avoiding vague and ambiguous statements.

SWC will not draw false or misleading comparisons with any other provider or course.

SWC recognises AQF Qualifications and Statements of Attainment issued by other Registered Training Organisations.  

At the induction/orientation meeting, the SWC Trainer/Assessor will ask the student if they have previous training in the relevant field.  Australian Apprenticeship Centres may also notify SWC of a need to Credit Transfer some competencies at the registration stage.

SWC Trainer/Assessors are required to obtain a copy of the Certificate/Statement of Attainment.

Trainee Information

SWC will provide accurate, relevant and up-to-date information to trainees prior to commencement, such as:

  • copy of the Code of Conduct;
  • admissions procedures and criteria;
  • total costs/fees to trainees where applicable;
  • certification to be issued to the trainee on completion or partial completion of the training;
  • competencies to be achieved by trainees;
  • assessment procedures;
  • arrangements for the recognition of prior learning;
  • grievance/appeal procedures;
  • literacy and/or numeracy support programmes where applicable;
  • facilities and equipment; and
  • trainee support services.

Access and Equity

Recruitment of trainees will be conducted at all times in an ethical and responsible manner and consistent with the requirements of the curriculum.

SWC will ensure that trainee selection decisions comply with Equal Opportunity legislation.

Appropriately qualified staff with suitable experience will assess the extent to which the applicant is likely to achieve the stated competency standards and outcomes of the training, based on the applicant’s qualifications and proficiencies. Assessment will meet the National Assessment Principles (including Recognised Prior Learning and Credit Transfer).

SWC’s educational philosophy:

  • is driven by our goal of providing trainees an opportunity to safely and correctly commence a career
  • the trainee understands and demonstrates the competencies whilst maintaining dignity and self-confidence in their workplace
  • includes working with employers to develop a competitive edge in their industry, (eg. flexible and motivated workforce, higher WHS standards, stronger management)
SWC delivers training on-the-job. SWC initially provides intensive training to a mentor/leading hand/Area Manager, etc. so they are aware of every competency and are able to closely monitor training of trainees.

SWC supports the mentor structure by providing Industry Skills Council-developed written documentation, negotiating with the trainee and mentor to develop a cohesive training plan, delivering on-the-job training sessions, telephone support and one-to-one interaction during assessments.

Training sessions are delivered and assessments undertaken on-the-job. This approach allows any trainee to access detailed training across all geographical locations nominated and at suitable hours to trainees’ rosters – SWC conducts at least 5 sessions each week at 4am for workplace trainees.

Curriculum is tailored to each worksite. The learning facilities, provided by the employer, are used and practised at each worksite and supported by the ISC-developed written documentation.
SWC acknowledges that some issues will not become apparent until trainees feel comfortable as to confide these difficulties.

Training and support needs are addressed utilising various strategies, including:

  • extending the length of traineeships
  • lowering the traineeship AQF level,
  • continuing on-the-job delivery so trainees remain in familiar environments,
  • having greater contact (eg. 10+ training sessions) throughout the traineeship term to ensure competency.

There are employees in the cleaning industry who have language, literacy or numeracy difficulties. Such issues are at the forefront of SWC’s considerations.

For example, the reading level of the cleaning training materials (developed by the ISC) are aimed at 12 year old readers, closely supported by on-the-job training by mentors and SWC Assessor/Trainers. Assessment tools have been designed at a similar comprehension level.

SWC Complaints and Appeals Policy

SWC’s Complaints and Appeals Policy is detailed in the current SWC Student Information Booklet, which is located at the top of this webpage.

External Review

SWC undertake to supportively participate in external monitoring and auditing processes required by the Australian Skills Quality Authority (eg. quality audits, re-registration audits, audit following complaint, etc.).

Legislative Requirements

SWC will meet all legislative requirements of State and Federal Government. In particular, Workplace Health and Safety, Workplace Relations and Vocational Placement Standards will be met at all times.

Guarantee (Sanctions)

SWC undertakes to honour all guarantees outlined in the Codes of Conduct.

Student Progress and Results

Current and Past students can access their results at any time. Please contact SWC to obtain a print out of this information. Proof of identity is required.

The re-issuing of Certificates/Statements of Attainment will incur a charge of $50 to cover SWC costs.


Responsive Training Needs
On-the-Job Training
Company Branding
Skills Gap Analysis
Australian Qualifications