On the Job Training

SWC will help connect your current training methods to National Quality Training Framework standards. Training programs are designed to be competency based.

Tailored Courses

SWC tailors courses to the needs of your business, to maximise training and development of your staff.

Company Branded

All training workbooks are branded in your company's name and referred to your company's work practices and policy and procedures.

Course outline

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.

Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Duration

12 months

Mode of Delivery

On-the-Job Training

Entry Requirements

No specific requirements needed

Sample Course structure:

Core

  • BSBCUS401 Coordinate implementation of customer service strategies
  • BSBLED401 Develop teams and individuals
  • BSBWHS401 Implement & monitor WHS policies, procedures & programs to meet legislative requirements

Elective

  • BSBCUS402 Address customer needs
  • BSBCUS403 Implement customer service standards
  • BSBMGT401 Show leadership in the workplace
  • BSBWOR403 Manage stress in the workplace
  • BSBINN301 Promote innovation in a team environment
  • BSBMGT403 Implement continuous improvement
  • BSBMGT402 Implement operational plan
  • BSBPRO401 Develop product knowledge
  • BSBWOR404 Develop work priorities
  • BSBREL401 Establish networks