On the Job Training
SWC will help connect your current training methods to National Quality Training Framework standards. Training programs are designed to be competency based.
SWC will help connect your current training methods to National Quality Training Framework standards. Training programs are designed to be competency based.
This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.
Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
12 months
On-the-Job Training
No specific requirements needed