On the Job Training
SWC will help connect your current training methods to National Quality Training Framework standards. Training programs are designed to be competency based.
SWC will help connect your current training methods to National Quality Training Framework standards. Training programs are designed to be competency based.
This qualification reflects the role of individuals who typically undertake complex customer interaction under supervision and with some authority to delegate.
Duties at this level would include working with multiple communication channels, receiving and responding to customer requests, handling customer complaints, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
12 months
On-the-Job Training
No specific requirements needed