On the Job Training

SWC will help connect your current training methods to National Quality Training Framework standards. Training programs are designed to be competency based.

Tailored Courses

SWC tailors courses to the needs of your business, to maximise training and development of your staff.

Company Branded

All training workbooks are branded in your company's name and referred to your company's work practices and policy and procedures.

Course outline

This qualification reflects the role of skilled operators who use a broad range of hospitality skills combined with sound knowledge of industry operations. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many individuals have supervisory responsibilities and plan, monitor and evaluate the work of team members.


18 months

Mode of Delivery

On-the-Job Training

Entry Requirements

There are no entry requirements for this qualification.

Course structure:


  • BSBDIV501A Manage diversity in the workplace
  • SITHIND301 Work effectively in hospitality service
  • SITXCCS401 Enhance the customer service experience
  • SITXCOM401 Manage conflict
  • SITXFIN402 Manage finances within a budget
  • SITXHRM301 Coach others in job skills
  • SITXHRM402 Lead and manage people
  • SITXMGT401 Monitor work operations
  • SITXWHS401 Implement and monitor work health and safety practices



  • SIRRFSA302 Monitor food safety program
  • SIRXRPK001A Recommend health and nutritional products and services
  • SITHCCC104 Package prepared foodstuffs*
  • BSBWOR404A Develop work priorities
  • SIRXMER201 Merchandise products
  • SIRXSLS002A Advise on products and services
  • SITHFAB203 Prepare and serve non-alcoholic beverages*
  • SITHFAB206 Serve food and beverage *