On the Job Training

SWC will help connect your current training methods to National Quality Training Framework standards. Training programs are designed to be competency based.

Tailored Courses

SWC tailors courses to the needs of your business, to maximise training and development of your staff.

Company Branded

All training workbooks are branded in your company's name and referred to your company's work practices and policy and procedures.

Course outline

This qualification reflects the role of skilled operators who use a range of well-developed hospitality skills. They use discretion and judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members.


12 months

Mode of Delivery

On-the-Job Training

Entry Requirements

There are no entry requirements for this qualification.

Course structure:


  • BSBWOR203B Work effectively with others
  • SITHIND201 Source and use information on the hospitality industry
  • SITHIND301 Work effectively in hospitality service
  • SITXCCS303 Provide service to customers
  • SITXCOM201 Show social and cultural sensitivity
  • SITXHRM301 Coach others in job skills
  • SITXWHS101 Participate in safe work practices
  • SITXFSA101 Use hygienic practices for food safety


  • SITHCCC103 Prepare sandwiches *
  • SITHCCC104 Package prepared foodstuffs *
  • SITXFSA201 Participate in safe food handling practices
  • SITXFSA202 Transport and store food
  • SITXFIN201 Process financial transactions
  • SITXINV201 Receive and store stock
  • SITHKOP101 Clean kitchen premises and equipment *